An optimal VUI or IVR isn't just one that
callers
can use, but one that they
will use
and will actually want to use ---
more than once!
- Heuristic evaluation and expert reviews
- Call monitoring and grammar tuning
- User-based inquiry
- Contextual Inquiry
- Task-based testing
- Card sorts and K-J analyses
- User acceptance
Voice-talent Services
In addition to other services, Colla Voce
is also able to offer professional voice
talent. V. M. Prather, a founding partner,
is also a trained and experienced voice
actor and singer. He has also appeared in
numerous operas and stage plays, was
familiar to Seattle-area listeners as a public-service announcer,
and served as on General Magic's Portico service and various
independent-film features.